After-sales in repair shops: building customer loyalty
SimpleStore BlogAfter-sales in repair shops: building customer loyalty
Acquiring new customers costs 5x more than keeping existing ones
After-sales strategies
1. Follow-up 3 days after delivery 2. Transparent warranty — in writing, minimum 90 days 3. Loyalty program — progressive discounts 4. Continuous communication — maintenance reminders 5. Ask for reviews — Google Business Profile link
SimpleStore automates notifications, tracks customer history and manages warranties.
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