Service policy: how to create and implement in your shop
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Service policy: how to create and implement in your shop
March 7, 20266 minSimpleStore
Why have a service policy?
Without clear rules, each employee serves differently and conflicts arise.
What to include: reception rules, quote process, repair SLAs, delivery procedures, warranty terms, special situations (uncollected devices, accidental damage).
Implementation: write clearly, train team, make available to clients, apply consistently, review every 6 months.
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