Key performance indicators (KPIs) for repair shops
SimpleStore BlogKey performance indicators (KPIs) for repair shops
What isn't measured isn't managed
Many shop owners work in the dark. KPIs change that.
The 10 essential KPIs
1. Monthly revenue — track the trend 2. Average ticket — value per service order 3. Orders per month — service volume 4. Average repair time — from intake to delivery 5. Completion rate — should be above 90% 6. Rework rate — should be below 5% 7. Customer satisfaction — star ratings 8. Quote conversion rate — quotes that become approved orders 9. Cost per repair — parts + labor + overhead 10. Productivity per technician — orders completed per day
SimpleStore's dashboard shows these metrics automatically.
Ready to get started?
Download SimpleStore for free and transform your repair shop.
Download on App StoreAlso read
How to professionally manage your repair shop with SimpleStore
Discover how SimpleStore can transform your repair shop management with digital service orders, inventory control, and advanced reports.
5 common mistakes that are hurting your repair shop
Learn about the most frequent mistakes in repair shop management and how to avoid them to increase revenue and customer satisfaction.
How to reduce operational costs without affecting quality
Smart cost cutting is different from quality cutting. Learn where to save.
Managing multiple repair shop locations
Expanded to more than one location? Learn to manage without losing control.