Team management in repair shops: complete guide

People are the heart of your shop

Without a competent and motivated team, your shop won't go far.

Hiring

Look for: technical knowledge, attention to detail, communication skills, and proactivity.

Training

• First weeks with senior technician mentorship
• Internal procedure manuals
• Encourage certifications (Apple ACiT)
• Updates when new devices launch

Role division

• Reception: customer service, order creation
• Diagnosis: triage and problem identification
• Repair: service execution
• Quality: final testing

Use SimpleStore's permission profiles to control access per role.

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